Return Policy

This return policy sets consistent exchange, refund and merchandise return rules for all Mini Dress, Midi Dress, Maxi Dress, Tops, Pants and Accessories inventory hosted at babekey, built around a low-pressure, fair resolution process with zero mandatory restocking fees for unused, unaltered boutique goods.

Valid Return Request Window

All return or exchange submissions must file within 30 calendar days of the carrier’s recorded delivered timestamp, logged in our internal tracking database. Requests submitted past this cutoff cannot receive standard return processing, regardless of delayed unboxing or late wear attempts.

Merchandise Eligibility Criteria

Products qualify for full refund or exchange processing only if they remain unworn, unwashed, free of stains, deodorant marks, snags or altered hems, with all original tags, hangers, dust pouches and accessory packaging fully intact. This standard preserves resale quality for future boutique shoppers browsing our dress and apparel collections.

Fully eligible unmodified inventory includes all tagged mini/midi/maxi dresses, unworn woven and knit tops, unaltered pants, and sealed metal, fabric or beaded accessories.

Non-returnable product categories are clearly flagged on each product listing header to prevent checkout confusion: final markdown clearance dress bundles, custom-length altered pants, worn accessories with visible scratch or tarnish, washed knit tops, and limited-edition seasonal dress drops marked final sale.

Step-by-Step Return Workflow

  1. Submit a formal return initiation email to babekey@outlook.com, including full order ID, item SKUs for all pieces marked for return, customer full name, and a concise written explanation for the request.
  2. Our support team reviews every submission within one business window and replies with a complimentary pre-paid carrier return shipping label, repacking guidance and nearby drop-off location references sent to the customer’s registered inbox. All standard eligible return shipping costs are absorbed entirely by babekey.
  3. Repack items securely using the original outer shipping box when available, attach the provided return label to the parcel exterior, and drop off at the partnered carrier location before the label’s printed expiration date. Retain the carrier drop-off receipt as tracking proof until warehouse inspection completes.

Refund & Exchange Processing Timelines

Once our fulfillment warehouse receives, inspects and confirms returned merchandise meets eligibility standards, resolution processing launches within 3 business windows:
  1. Full Monetary Refunds: Funds route exclusively back to the exact payment tender used at checkout across all seven supported payment channels. Settlement hold durations for card and digital wallet reversals fall under external financial provider control, and our team cannot accelerate bank-side posting timelines.
  2. Equal Value Exchanges: Customers requesting size or style swaps receive priority expedited shipping for replacement items with no added delivery fees. If the requested replacement holds a higher retail price, a secure one-time payment link sends via email to settle the difference; lower-value swap requests trigger partial proportional credit after replacement dispatch.

Partial Bundle & Factory Defect Exception Rules

For multi-piece curated sets containing dresses, matching tops and pants, partial single-item returns are permitted within the 30-day eligibility window as long as each returned piece retains full original packaging and unworn condition. Promotional bundle discounts applied at checkout recalculate proportionally for partial returns to adjust final refund totals fairly.

Factory flawed merchandise—including uneven dress dye lots, broken accessory clasps, mis-sewn pant seams and uneven top hems—bypasses standard eligibility limits. Defect claims accept photo evidence submissions up to 60 days post-delivery. We cover all return transit fees and ship free expedited replacement units for confirmed manufacturing faults with no price deductions or handling charges applied.