Contact Us
For all inquiries covering Mini Dress, Midi Dress, Maxi Dress, Tops, Pants and Accessories order tracking, shipping delay follow-ups, return and exchange initiation, garment size/fit guidance, accessory hardware replacement requests and general store policy clarification, utilize our complete official dedicated support channels listed below for timely personalized assistance.
Official Support Email: babekey@outlook.com (primary written communication channel for all return tickets, order disputes and detailed product styling questions)
US Direct Voice Support Line with country code: +1 (524) 871-3960 (for urgent time-sensitive transit damage and missing parcel emergency claims only)
Warehouse & Corporate Mailing Physical Address: 412 Birch Road, Suite 735, Austin, TX 78702 (physical mailed correspondence accepted; walk-in customer pickup services are not available at this facility)
Customer Support Operating Hours: Monday through Friday, 7:30 AM – 5:30 PM Central Standard Time. All support channels close completely on weekends and carrier non-operational downtime, with zero live agent availability during off-hours windows. Every incoming email message receives an automated acknowledgment confirmation within two hours of submission regardless of operating hours, and full personalized agent replies deliver within one full business window for all standard non-urgent customer requests. Time-critical urgent claims submitted via the listed phone number receive immediate live agent attention during active working hours.